Overview

Do you want to improve your customer service abilities? With our Level 2 Customer Service course, you can boost your career. Our course empowers you to increase your customer service capabilities. Our course will help you cultivate knowledge and know-how in key fields such as customer service delivery, customer retention, customer problem resolution, business principles, and self-performance and growth management.

In the business world, the quality of Customer Service and the organisation’s services will determine whether or not it succeeds. Over and above factors like product choice and even low prices, the modern consumer is increasingly favouring brands that prioritise customer service. You can’t buy customer loyalty at any price, but you can buy it with good customer service. This course will teach you advanced body language and customer communication methods.

Enrol in this Level 2 Customer Service course and gain access to high-quality training modules that will cover the basic subjects you’ll need to succeed in your chosen field and help you get closer to your dream job!

Learning Outcomes

After completing this course, you will be able to – 

• Start your career and succeed in any customer-facing position.
• Recognize your clients’ primary requirements.
• Determine the key to providing good customer service.
• Maintain a high level of customer service at all times.
• Deal with difficult clients and tricky circumstances is a part of the job.
• Handle grievances professionally and assuredly.

Who is this course for?

• Candidates seeking a change of profession
• Candidates seeking to improve their CVs in order to improve their job prospects
• Customer service representatives who want to develop their skills in order to advance in their careers.
• Those who intend to continue their education after graduation.
• Owners, managers, and supervisors of businesses
• Anyone interested in a rewarding career in customer service.

Why Choose Level 2 Customer Service from Unified Course?

• You can learn from anywhere in the world.
• Easy to use advanced online learning platform.
• Courses are designed by the industry experts.
• Rich and diverse study materials.
• Self-paced courses, no schedule constraint.
• 24/7 customer support through live chat and phone calls.
• No hidden fees and terms.

Assessment Method

After completing all the modules you have to participate in an automated multiple choice question exam in order to assess your learning. You have to score at least 60% to pass the exam and to qualify for endorsed and CPD accredited certificates. As soon as you pass the exam, you will be able to apply for a certificate.

Certification

CPD Certification from Unified Course

After successfully completing the MCQ assessment of this course, you will qualify for the CPD Certificate from Unified Course, as proof of your continued professional development. Certification is available in PDF format, completely free, or a hard copy can be sent to you via post, at the cost of £15.